Program Support Services

Brief Description

The agency provides technical assistance, free of charge, to its farmer-clientele in the areas of animal reproduction, animal nutrition, animal health, forage production and improved feeding system, cooperative development, and dairy production and processing. Experts on these areas are regularly sent to the villages to respond to the farmers’ specific needs.

Service Standard


Farmers, private individuals or organizations who need technical assistance from PCC may visit any of the PCC Centers and they will be attended by the agency’s technical staff. The length of discussion varies depending on the subject matter and how the clients respond. If the service requires an on-site assessment or field visit, a schedule is agreed upon. Again, the duration of the technical service varies depending on the situation on-site.

Procedure

STEPS REQUIREMENTS RESPONSIBLE OFFICE PROCESSING TIME
1. Receive request for technical assistance Letter of Request or walk-in inquiries Farmer/Other Clients As it comes
2. Interview Requesting Party (for walk-in) - PCC Technical Staff 15-30 minutes
3. Analyze Situation - PCC Technical Staff 15-30 minutes
4. Recommend or implement immediate action Formal (written or verbal) communication On-site visit PCC Technical Staff Within one day for written recommendation; Variable time for verbal communication and on-site visits

Brief Description PCC consistently ensures that farmers and its partner-implementers are capacitated to effectively carry out the agency�s various programs through the provision of relevant trainings. Areas of training include animal reproduction, animal nutrition, animal health, forage production, cooperative development, and dairy production and processing and marketing. Service Standard When all requirements are met, the applicant shall receive notice of acceptance to the training course within 6 days from the date of receipt of application. Procedure:

STEPS REQUIREMENTS RESPONSIBLE OFFICE PROCESSING TIME
1. Disseminate invitation/ announcement letter Letter of invitation Application Form Training Coordinator 1-3 days
2. Receive applications/ endorsement Accomplished Application Form Endorsement Letter Center Director/ Training Coordinator As it comes
3. Screen and select applicants Accomplished Application Form Summary of qualifications of applicants Center Director Technical Staff 1 hour
4. Submit qualified applicants to the Office of the Executive Director List of qualified applicants Center Director (Signatory) 0.5 hour
5. Notify qualified and disqualified applicants Letter of invitation Application Form Training Coordinator 1-3 days
6. Receive confirmation of attendance Confirmation (written or verbal) Center Director/ Training Coordinator 1 hour (phone)
TOTAL 2-6 Days