Visitor Assistance
As part of its information dissemination activities, DA-PCC has designated the Knowledge Management Division (KMD), with its assigned Visitors’ Assistance Officer (VAO), to take charge of the concerns of the visitors.
The VAO’s main function is to receive various sectors that visit the facilities of the agency. Orientation of the programs and services is being done through a 10-minute film showing, followed by a brief tour to the following areas to showcase the dairy buffalo value chain:
Meanwhile, the DA-PCC also provides virtual tour services to allow visitors to take a self-guided, room-by-room tour of each area and facility within the DA-PCC compound and its national bull farm located in Carranglan, Nueva Ecija. Through an interactive experience, visitors can learn about the agency’s program and services as one navigates around the different areas and facilities featured in the virtual tour system. A feedback form is provided to assess the visitor’s experience and how it can be improved.
Service Standard
Information materials about the PCC’s programs and services are prepared for the visitors/group of visitors whose visit is pre-arranged. Unexpected/walk-in visitors, however, are also being given appropriate assistance and/or necessary orientation. The whole orientation process, including the tour of facilities, lasts about 30 minutes.
- Assistance to in-person visitors
| Office or Division: | Knowledge Management Division | |||
| Classification: | Simple | |||
| Type of Transaction: | Government to Citizen (G2C), Government to Business (G2B) | |||
| Who may avail: | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Client Steps | Agency Actions | Fees To Be Paid | Processing Time | Person Responsible |
| 1. Coordination to the guard on duty regarding the arrival of visitors, receive the guests for registration (walk-in & scheduled visits) | Approved Formal letter of request address to the OED | 5 minutes | Requesting Party | |
| 2. Distribution of IEC materials & orientation about programs and services | IEC kits | 5 minutes | PCC Visitors’ Assistance Officer | |
| 3. Giving off appropriate tour for the guests around PCC facilities | Vehicle | 20 minutes | PCC Visitors’ Assistance Officer | |
| TOTAL | 30 minutes | |||
- Assistance to virtual tour guests
| Office or Division: | Knowledge Management Division | |||
| Classification: | Simple | |||
| Type of Transaction: | Government to Citizen (G2C), Government to Government (G2G) | |||
| Who may avail: | Public | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Client Steps | Agency Actions | Fees To Be Paid | Processing Time | Person Responsible |
| 1. Access the DA-PCC virtual tour link | 1. Stable Internet connection 2. Device | 2 minutes | Virtual tour guests | |
| 2. Navigate the system and explore the features of the virtual tour | 1. Stable Internet connection 2. Device | 25 minutes | Virtual tour guests | |
| 3. Accomplish the Feedback Form | 1. Stable Internet connection 2. Device | 3 minutes | Virtual tour guests | |
| TOTAL | 30 minutes | |||