Visitors Services

Brief Description

As part of its information dissemination activities, PCC has designated the Knowledge Management Division (KMD), with its assigned Visitor’s Assistance Officer (VAO), to take charge of the concerns of the visitors. The VAO’s main function is to receive various sectors that visit the facilities of the agency. Orientation of the programs and services is being done through a 15-minute fi lm showing, followed by a brief tour to the following areas to showcase the dairy buffalo value chain:

Genepool (Pasture area), Milking Parlor, Milk/Dairy Processing Plant, Milka Krem

Service Standard

Information materials about the PCC’s programs and services are prepared for the visitors/group of visitors whose visit is pre-arranged. Unexpected/walk-in visitors, however, are also being given appropriate assistance and/or necessary orientation. The whole orientation process, including the tour of facilities, lasts about 45 minutes to one (1) hour.

Procedure:

STEPS REQUIREMENTS RESPONSIBLE OFFICE PROCESSING TIME
1. Request for visit to agency Formal letter or communication Requesting Party As it comes
2. Approval of request Office of the Executive Director As it comes
3. Identification of visitor’s profile Guard on duty 2 minutes
4. Film Showing KMD-VAO / ACS staff 15 minutes
5. Question and Answer KMD-VAO/Technical expert 10 minutes
6. Tour of and orientation about the facilities KMD-VAO / ACS staff 20 minutes