To continue in ensuring quality products and services, the Philippine Carabao Center at University of Southern Mindanao (PCC@USM) initiated awareness seminar on ISO (International Organization for Standardization) 9001:2015 and workshop on root cause analysis (RCA) on June 25-27, 2019.
The said three-day activity was part of a transition process as it was just certified as ISO 9001:2015-compliant in January 2019 after it had established its Quality Management System for the implementation of quality products and services that conformed with standard requirements.
Ms. Minda R. Diloy, IQMR and Ms. Thaleeya O. Santiago, DCO were invited as resource speakers that tackled on the principles of Quality Management Services, Clauses of ISO 9001: 2015 and its differences with ISO 9001:2008.
Meanwhile, lecture and workshop on the classifications, approaches and methods on identifying root causes were done. This allowed PCC@USM technical employees to identify the root cause of a given problem and made corrective actions that will help in eliminating nonconformities. The workshop on RCA was dubbed as a “tool in problem solving”.
It is further stressed out that the ISO sets the requirements for the standardization of every institution in order to satisfy its clientele.
The said activity aims to value the importance of the interrelated participation of all employees, and to orient them to the general objective of ISO and its value to the institution. In addition, the activity was a step in the preparation for a surveillance audit of ISO body in October 2019.
ISO is a worldwide federation of national standards body to assess the organization’s ability to meet customer, statutory and regulatory requirements applicable to the product, and the organization’s own requirements. It promotes the adoption of a process approach when developing implementing and improving the effectiveness of quality management system aimed at enhancing customer satisfaction regarding quality products and services.